In my paper I plan to focus on Genres, tone, and rhetoric.  Sandy is a perfect example of these things.  Sandy works at Forest Home Christian Camps, a large camp in the san bernidino mountains of southern California.  Across their five different camp sites forest home can host about 2000 guests at a time.  With so many different groups coming into each site and maneuvering around program camps that forest home puts on themselves there is a diverse spectrum of groups that need to be catered to.  This is where sandy comes in.  Sandy is the connection between the masses of options at forest home and the guest groups who want to schedule their retreats.  Sandy walks them one step at a time through the process and she shares how with me that "quote about how sandy changes her language depending on what he group is like"  

sandy has seen it all. groups young and old, very planned and incredibly disorganized.  She has learned that when speaking to an older traditional group leader is far different than a young youth pastor organizing a trip for junior highers.  It's differences like staying very strait to the point clear and formal or adding an extra bold word or explanation point.  Sandy shares that she is much more open and conversational in her writing with guests that know the camp well or that reach out to sandy in a very personal matter.  

this will be the part of the paper that I reference the rhetoric cartoons and what they say about tone and voice and how it makes such a difference.  Sandy is like one of those superstores, she is making the communication process easer for the reader because they don't have to decode what she has written them.  they have an idea of what to expect but they are given even more context to decode when sandy makes it personal to them.  

Sandy writes in another tone and rhetoric when she writes to her staff.  Her staff is a young fresh out of college group that host the guest groups that sandy has scheduled.  She is the leader of the team and expressed a great appreciation for them in our interview.  Because she has a different relationship with them she can use a different tone.  I would also like to point out that I think the way she writes to them has a huge impact on the team dynamic.  I know we have all experienced bosses that are very direct and to the point.  they consider their employees as replaceable and people who are getting the job done, not valuable people with individual personalities and skills.  

The tone that sandy speaks to her staff with creates a whole different atmosphere.  

"here I will quote part of her email to her staff"  See how in this example she sparks warmly to them works like "akfjs;odkjapokdj" create a sense of appreciation and thankfulness for them.  

To back this up I will use another example of how this is proven in our readings. I will give a quote from the readings and then explain how it relates to sandy.  

When I close my paper I will make the connection to sandy's job and her writing.  In sandy's job she has to take a camp and make changes to it for each different type of guest.  

Some may want the meal times changed or may want to bring in a huge band or DJ.  Some groups want to bring large tends and set up all kinds of extra activities while others want a small quite room and extra tea at night.  

All groups are different.  All writing is different.  Even though Sandy uses a template  checklist to send to all of her groups she modifies it depending on who the group is.  Much like writing we have templates to decode what we are reading.  The back of a shampoo bottle, an academic paper, an email to request an informational interview.  These are all things that we already know how to structure but as we learn from sandy we have the ability to taylor to particular people for a purpose to make our writing better.  We make our wring more understandable for the reader which makes them feel known, like sandy host staff.